Cancellation and refunds

We will refund, no argument, if:

• You were charged but no reports were added to your account.
• You were charged twice for the same purchase.
• The analysis failed to generate, or came back visibly broken — empty, garbled, or clearly not about your report.
• You have paid but not yet used any of the reports you bought.

Once a report has been generated and shown to you, it has been delivered and we have already paid the cost of producing it. We cannot refund a report you have read simply because you disagree with what it says.

If the analysis was wrong — not unwelcome, but wrong — tell us. That is a fault, and it is covered above.

Reports you have bought do not expire. If you want a refund on unused ones, ask within 30 days of purchase and we will refund them in full.

Email dudelynft@gmail.com with the email address on your account and the payment reference. You do not need to explain yourself for any of the cases listed above.

We respond within 2 working days. Approved refunds are issued to the original payment method and typically appear within 5 to 7 working days, depending on your bank.

You can ask us to delete your account and everything in it at any time, by email. There is nothing to cancel in the recurring sense — Blood Lab charges per report, so not buying is cancelling.